Returns
Cancelling an Order
Once you have placed an online order you may cancel this within 14 days of the original date of your order. Please forward an email to: info@millieandrosejewellery.com to advise us within this timeframe and confirm the reasons for your cancellation. We must receive your returned order within a further 14 days, ie with 28 days from the original order date. For a full refund to be given goods must be received in perfect condition in their original packaging.
We cannot accept the return of jewellery that has been worn, is tarnished or damaged.
Please note: as our earrings are all for pierced ears, we regret that these cannot be returned for hygiene reasons.
Postage will only be refunded for return items that are faulty or if we sent you an incorrect order. Please ensure that you provide us with full proof of posting.
If the jewellery you receive has been damaged in transit, faulty, or is not what you ordered, then you can return it to us for an exchange (if stock is available) or a full refund within 28 days of receipt. Please forward an email to info@millieandrosejewellery.com within 24 hours of receipt to advise us. Under these circumstances we will also refund the cost incurred in returning the item to us. As noted above, items must be returned by a Royal Mail Signed For service and you must retain your proof of posting.
If you are returning a product to us because the wrong item(s) was sent to you by us, we will refund your postage costs. Proof of postage must be provided
This returns policy does not affect your statutory rights.
Returns should be sent via an traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's track and trace' facility. Please always retain proof of posting.
If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount from any refund.
Please allow up to 7 working days after receipt for all refunds and exchanges to be processed.
Exchange Policy
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
When returning any items, we would ask you to include details of the piece(s) of contemporary jewellery you would like to exchange it for and also your contact details (including email address) so that we can contact you if necessary.
If there is any extra charge to pay, we will contact you so that payment can be made.
If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.
This exchange policy does not affect your statutory rights.
Refunds Policy
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase.
If you have not received your refund within 7 working days of us receiving your product, then please contact us by email for assistance. If we have agreed to refund the postal cost incurred returning a product to us, this will be done in the form of a bank transfer.
This refunds policy does not affect your statutory rights.